Troubleshooting
BBQARM
BBQARM-MATE
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My BBQARM feels unstable?
The BBQARM has been trialed and tested for years. It is a free-standing swing away table with no legs or support posts.
If you feel the BBQARM is slightly unstable there are a few things you can try.
1. Drop the round section of your arm further into your Drawbar or Vehicle mount.
2. Turn your Universal Drawbar Mount 180 degrees which allows your arm to be supported across the drawbar.
3. Store your BBQARM over the drawbar and only swing it out when cooking
4. Use a support post under the arm
5. Ensure your caravan support legs are down and secure.
My BBQARM bounces when I am in my caravan?
As the BBQARM is suspended from your caravan there will be some natural movement when moving around inside the van. With over 8000+ kits sold we have never had a BBQ bounce off the BBQARM!
There are a few different things that could be causing this.
- The weight of your BBQ
- The length of your arm
- The suspension of your caravan
If you would like some suggestions on how to minimise the bounce please refer to the "My BBQARM feels unstable?" section.
I think I need a support post for my BBQARM
If you would like us to make you a custom support post, please contact us at kylie@bbqarm.com.au
My BBQARM-Mate will not fit on my Jockey Wheel?
The BBQARM-MATE is designed to clamp to 48mm round tube. If your jockey wheel shaft is not 48mm round it will simply not work.
The BBQARM-MATE will also clamp to the round tube arm section of your BBQARM.
I am unable to loosen the Clamp Bolt?
If you are having trouble loosening the bolt of the clamp with your hand please try using a shifter or a 20mm spanner.
Q1: How can I pay for my order?
We accept credit card, cheque, bank or wire transfers as forms of payment. Please note that we pass on bank charges for wire transfer fees which will be added to your invoice ($15). This is in addition to the standard $20 handling fee.
Q2: What credit cards do you accept?
We accept VISA, MasterCard, American Express and Discover card.
Q3: What currency are your prices listed in?
All prices are quoted in USD unless you are located in Canada, where prices are listed in CAD, the currency will automatically change from USD to CAD.
Q4: What are your payment terms?
Our terms of payment are net 30 days, unless otherwise specified. Pre-payment may be required prior for shipping to certain locations.
Q1: What is your refund policy?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.
Q2: Can I return the product?
All returns must have prior authorization from EcomSolid, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to EcomSolid within 7 working days of receipt of the items. Return condition must be the same or equivalent to EcomSolid original packaging.
Q3: I ordered the wrong product. What should I do?
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from EcomSolid for both the returned product and the new replacement product.
Q4: My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.