FAQ

1. PRODUCTS
What is BBQARM? 

BBQARM is a swing-away arm designed to attach to your caravan or camper drawbar for your camping portable bbq. 

It is now available in an option to fit to your Hayman Reese style vehicle tow-hitch receiver.  The arm and tray are interchangeable between the two mounting brackets.

It assembles in 3 sections.  

MOUNTING BRACKET - Our UNIVERSAL DRAWBAR MOUNT is custom designed to fit most caravan/camper drawbars/a-frames, without the need for drilling holes or welding. It is made from heavy-duty 5mm steel.  Our VEHICLE TOW-HITCH MOUNT is custom designed to fit most Hayman Reese style tow-hitch receivers.

ARM - made from galvanised, powder-coated tube, in your choice of Black or Silver and 2 different lengths 650mm or 850mm.  Shorter and longer arms can be custom made on request.

TRAYS - made from 2.5mm aluminium chequer-plate with approx. 20mm upturned edges all around.  Two tray sizes. Our regular tray is 560mm x 360mm and is designed to fit Weber BabyQ and Weber Q2000. Our large tray is 700mm x 500mm and is designed to suit Ziegler Browns, Ziggys, Weber Family and larger portable bbqs and burners. 

Can BBQARM stay outside in all weather conditions?
Yes BBQARM including mount, arm, plate and fixings are designed for outdoor use. Trays are light-weight aluminium and designed for Australian conditions. T

Should I install my BBQARM on the front drawbar or rear bar of my caravan or trailer?
BBQARM can be fitted to either the front or rear. You will need to consider the length of the arm.  You will need to purchase the BBQARM Bundle that includes the Universal Drawbar Mount.

Can I install my BBQARM on my tow-vehicle?

BBQARM can be fitted to your vehicle if you have a Hayman Reese style tow-hitch receiver. You will need to purchase the BBQARM Bundle that includes the Vehicle Tow-Hitch Mount that will fit to your 50mm Hayman Reese style tow-hitch receiver.

What weight will my BBQARM carry? 

BBQARM is designed to sit your portable camping barbecues on. It can also be used as a bench top, kitchen preparation, bait board or even drinks table. This in mind, it has been rated to carry up to 30kg.

Can BBQARM stay on my caravan/camper permanently?
Yes it can. The arm and mount is designed to stay on at all times. Your BBQ and the BBQARM top section will need to be packed away while the camper is in transit. BBQARM is designed to swing away when not being used or while being towed / in transit. It can also be quickly removed for stowage.

What size is the tray top?
Regular tray is 560m x 360mm (fits Weber Baby Q & Q2000)

Large tray is 700mm x 500mm (fits Weber family & Ziggy BBQs)

How do I install my BBQARM on my Van? 

BBQARM is very easy to install. 

1. Simply place the Universal Drawbar Mount onto your drawbar or rear bar and tighten the 2 bolts with a shifting spanner.

2. Undo the clamp at the front of the mount and place the round rube section of your mount into the clamp and hand-tighten.

3. Place on your tray and tighten small grub screw to take out any top movement.

How do I install my BBQARM on my Vehicle? 

BBQARM is very easy to install. 

1. Simply place the Vehicle Tow-Hitch Mount into your Hayman Reese style tow-hitch receiver.  Place your locking pin into place.

2. Undo the clamp at the front of the mount and place the round rube section of your mount into the clamp and hand-tighten.

3. Place on your tray and tighten small grub screw to take out any top movement.

How heavy is the BBQARM and what weight will it add to my van?

BBQARM weigh between 8kg -10kg including tray, arm & mount. Large trays weight slightly more and the Tow Hitch mount weights slightly more than the Drawbar mount.

2. ONLINE SHOP 

What payment options do you accept?
PayPal and Bank Deposit
We accept the major credit cards Visa and MasterCard as well as direct bank transfer, PayPal account and Afterpay service.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All payments can be processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

3. SHIPPING
How long will it take to receive my BBQARM?
Depending on which State or Capital city you are from it may take 5-10 days to reach you.  Regional areas will take slightly longer. We may be able to use alternative freight options for more urgent deliveries.
Please note that delivery of orders paid via PayPal eCheck will take an additional 3 days to allow for the eCheck transfer period.

What are your shipping costs?

Shipping costs to most capital cities is between $21.95 - $27.95.

WA & NT and some regional areas are approx. $37.00

4. WARRANTY AND RETURN

Is there a warranty?

Yes there is a 12 month warranty on the steel components and hardware. 

What is your exchange / return policy? 

Customer satisfaction is of the utmost importance to us. If a product is defective, it will be repaired where possible or exchanged for a new product at no additional charge. Refunds will not be given for change of mind. Notification of damaged / faulty items must be received in writing. Please contact us within 5 days of receiving your order. Returns must be received by BBQARM within 14 days of return notification. Products received after this period may not be eligible for return. Refund / exchange is not guaranteed and is subject to our review of the returned product.