Shipping Policy

Thank you for visiting and shopping at BBQARM

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you personally via email or telephone.

Shipment to P.O. boxes

We do not ship to PO Boxes.  If this is the only way you can receive your order. Please contact us at

Delivery methods.

We send orders out twice daily from our workshop in Ormeau, Queensland 4208.  We currently use SENDLE and AUSTRALIA POST services.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


BBQARM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We will do our best to assist you in this process.

Shipping rates & delivery estimates

Domestic – Australian Shipping

We offer Flat Rate Shipping $A20.00

For Express Post quotes, please email

Deliveries to major cities and towns can take 2-7 business days. Deliveries to rural and remote areas will take longer. Allow up to 14 working days for remote WA/NT.

We make every effort to deliver within the estimated time frame, these are estimates only advised by our shipping partners. BBQARM cannot be held liable for loss or damage resulting from late delivery.

International Shipping

Please contact for order information and shipping rates for international orders.

Please be aware, import duties and other taxes may apply. You are wholly responsible and liable for these charges and will be notified by customs officer if charges are applicable to your order.